Last Updated: February 18, 2026
Welcome to Dizibook ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Dizibook collects, uses, stores, processes, and protects your information when you use our website, platform, software, and services (collectively, the "Service").
Dizibook is a Software-as-a-Service (SaaS) platform that helps homestays and resorts automate replies to Instagram and Facebook comments and send booking links via direct messages.
This Privacy Policy applies to:
Website visitors
Account holders
Trial users
Paid subscribers
Individuals interacting with automation generated by Dizibook users
Anyone accessing our services
By using Dizibook, you agree to the practices described in this Privacy Policy.
Company Name: Dizibook
Support Email: [email protected]
Contact Number: +91 99002 12399
Website: https://dizibook.com
This Privacy Policy applies to:
dizibook.com website
homestay.dizibook.com
Dizibook SaaS platform
All associated services, integrations, and applications
This policy applies whether you access the service via desktop, mobile device, or other technology.
We collect different types of information depending on how you use Dizibook.
When you register or use Dizibook, we may collect:
Full name
Email address
Phone number
Business name
Property name
Billing information
Account login credentials
Payment information (processed securely by third-party payment providers)
Customer support communications
When you use our website or platform, we automatically collect:
IP address
Device information
Browser type
Operating system
Pages visited
Time spent on pages
Referring URLs
Interaction data
This helps us improve performance and user experience.
When you connect your Instagram or Facebook account, we may access:
Your Facebook Page ID
Instagram Professional Account ID
Page name
Account username
Comments on your posts
Public user interactions
We DO NOT access:
Private passwords
Private personal messages outside automation scope
Personal Facebook accounts unless connected explicitly
Access is limited strictly to functionality required to provide the Service.
Payments are securely processed by third-party providers such as Stripe or Razorpay.
We do NOT store:
Full credit card numbers
CVV numbers
Payment providers manage sensitive financial data securely.
When automation is triggered, we may collect:
Comment content
Timestamp
Automation response logs
Message delivery status
This data is required to provide automation functionality.
We use your information to:
Provide and operate the Dizibook service
Create and manage your account
Process payments
Deliver automation services
Send important account notifications
Improve our platform
Provide customer support
Prevent fraud and abuse
Maintain security and integrity
We do NOT sell your personal information.
We process your data based on:
Your consent
Contractual necessity
Legitimate business interests
Legal obligations
These bases align with global privacy standards including GDPR and DPDP Act.
Dizibook automation operates only on connected Facebook and Instagram business accounts.
Automation can:
Detect comments on posts
Send predefined responses
Send booking links via DM
Automation operates strictly based on configuration by the account owner.
Dizibook does NOT access personal conversations outside automation scope.
We do NOT sell, rent, or trade your personal data.
We may share data with:
Including:
Payment processors
Hosting providers
Analytics providers
Infrastructure providers
These providers operate under strict confidentiality agreements.
We may disclose information if required by:
Law
Court order
Government request
If Dizibook is acquired, user data may transfer to the new owner.
We implement industry-standard security measures:
SSL encryption
Secure servers
Firewall protection
Access controls
Data encryption
Authentication protocols
We continuously monitor for vulnerabilities.
We retain data only as long as necessary to provide services.
Retention depends on:
Account status
Legal obligations
Operational requirements
You may request deletion anytime.
You have the right to:
Access your data
Correct your data
Delete your data
Restrict processing
Withdraw consent
Request data export
Contact [email protected] to exercise these rights.
Under the Digital Personal Data Protection Act, you have rights to:
Know how your data is used
Request correction
Request deletion
File grievance
We comply fully with DPDP Act requirements.
For users in applicable regions, we comply with:
Lawful processing
Data minimization
Purpose limitation
Storage limitation
Integrity and confidentiality
We use cookies to:
Improve user experience
Analyze traffic
Maintain sessions
You may disable cookies in browser settings.
Dizibook integrates with:
Meta (Facebook and Instagram)
Payment providers
Hosting providers
These services have their own privacy policies.
Dizibook complies with Meta Platform policies.
We access only necessary permissions.
We do NOT misuse Meta data.
We implement:
Encryption
Access controls
Secure infrastructure
Continuous monitoring
Dizibook is not intended for children under 18.
We do not knowingly collect data from minors.
Your data may be processed in secure locations globally.
We ensure appropriate safeguards.
In case of breach, we will notify affected users as required by law.
You may request deletion by contacting:
We will delete data within a reasonable timeframe.
You may opt out of non-essential communications anytime.
Important service messages may still be sent.
We may update this policy.
Updated versions will appear on this page.
For privacy questions or requests:
Email: [email protected]
Phone: +91 99002 12399
By using Dizibook, you acknowledge and accept this Privacy Policy.
If you do not agree, please discontinue use of the Service.
This Privacy Policy ensures transparency, compliance, and protection of user data while delivering automation services securely.